Vijaya Super Speciality Hospital (“we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your medical information. This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information when you visit our website [https://www.vijayahospitals.com/] (“Website”) or use our digital services.
By using our Website, you agree to the collection and use of information in accordance with this policy and applicable healthcare data regulations in India.
1. Information We Collect
We collect information to provide better medical care and a seamless administrative experience:
a. Personal & Health Information: When you book an appointment, register as a patient, or access medical reports, we may collect:
Identity Data: Name, age, gender, and photograph.
Contact Data: Email address, phone number, and residential address.
Health Data: Medical history, symptoms, diagnostic reports, and prescriptions.
Financial Data: Payment details for billing (processed via secure third-party gateways).
b. Technical Usage Data: Information such as IP address, browser type, and time spent on the Website to help us improve our digital interface.
c. Cookies: We use cookies to remember your preferences and ensure secure login sessions.
2. How We Use Your Information
Your data is used strictly for healthcare and administrative purposes:
To schedule medical appointments and manage patient registrations.
To provide medical consultation and diagnostic services.
To maintain your electronic health records (EHR).
To send reminders for appointments, follow-ups, or health check-up packages.
To process billing and insurance claims.
To comply with statutory and legal requirements under Indian healthcare laws.
3. Sharing and Disclosure of Information
We do not sell or rent your health data to any third parties. Information is only shared under the following circumstances:
Medical Professionals: With doctors and clinical staff involved in your treatment.
Service Providers: With trusted partners who manage our hospital management system (HMS) or payment processing, under strict confidentiality agreements.
4. Data Security
We implement high-level encryption and technical safeguards to protect your sensitive health information from unauthorized access. However, please note that no digital transmission is 100% secure; we encourage you to keep your account credentials confidential.
5. Patient Rights
You have the right to:
Request a copy of your medical records.
Update or correct any inaccurate personal information.
Request the deletion of your online account (subject to medical record retention laws).
6. Retention of Data
Medical records are retained in accordance with Indian medical council regulations and legal requirements for hospital record-keeping.
7. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify you by posting the updated policy on this page.
8. Contact Us
For any questions regarding your privacy or to exercise your data rights, please contact our administrative office:
Vijaya Super Speciality Hospital Email: vijayasuperh@gmail.com
Phone: 9440000838
Address: Suryanarayana Street, Suryaraopet, Krishna, Andhra Pradesh - 520002
