Vijaya Super Speciality Hospital strives to provide seamless healthcare services. We understand that circumstances may change, requiring you to cancel an appointment or service. This policy outlines the conditions under which refunds are processed.
1. Scope of Policy
This policy applies to payments made through the Vijaya Super Speciality Hospital website:
Doctor Consultations (In-person or Tele-consultation).
2. Eligibility for Refund
A refund may be initiated in the following scenarios:
Hospital Cancellation: If the hospital cancels an appointment due to doctor unavailability or technical issues and a reschedule is not possible.
Duplicate Payment: In case of multiple debits for the same booking due to a technical glitch.
Advance Cancellation: If a patient cancels a pre-paid appointment or health package within the allowed timeframe (as specified below).
3. Cancellation & Refund Timelines
To be eligible for a refund, cancellations must be made through the website or by contacting our helpdesk:
Consultations: Must be cancelled at least 2 hours before the scheduled time.
Health Packages/Diagnostic Tests: Must be cancelled at least 24 hours before the scheduled sample collection or appointment time.
Emergency Services: Payments made for emergency services or life-saving procedures are generally non-refundable once the service has been initiated.
4. Refund Process
Processing Time: Once a refund request is approved, it will be credited within 5–7 business days.
Payment Method: Refunds will be credited back to the original payment method .
5.Contact for Refund Requests
To request a refund or check the status of a pending refund, please provide your Patient ID and Transaction Details to:
Vijaya Super Speciality Hospital Email: vijayasuperh@gmail.com
Phone: 9440000838
Address: Suryanarayana Street, Suryaraopet, Krishna, Andhra Pradesh - 520002
